After-sales service
We provide a variety of communication methods to help customers understand our products and solutions. At the same time, our team has always been a professional team that is good at mining needs, and makes relevant plans for projects according to customer needs.
Service Hotline
Warranty period
Equipment and accessories warranty period 6 months, warranty period free warranty, if unable to provide free replacement
Response time
The fault response time is 4 hours, and the troubleshooting method is onsite or remote.
Service hotline
With 7*24 service hotline, timely response to service requirements. After the warranty period, special telephone technical support, during working hours to ensure more than 90% connection rate.
Lifetime service
Equipment to provide lifelong technical advisory services; Software to provide life-long technology upgrade services;
Substitute machine and spare parts store
Provide replacement machine service for all users, and provide replacement machine after receiving the customer's repair, and replace the equipment after completion of repair. Equipped with spare parts warehouse, can be repaired and replaced in time.
Online support and remote assistance
Provide web version online support tools, customer questions online answer. Provides remote assistance tools to handle problems remotely.
Contact
Mob：+8618029900216
E-mail：alicezhang@senwillcartridge.com
Address：10 Jialian Roud, Tanzhou Town, Zhongshan City, Guangdong Province, China